Descripción del puesto

Shipping and Logistics:

Responsible for the logistic and operational coordination of the shipping, and transportation of the goods (RD).

  • Coordinate the preparation and review of shipping documents and its delivery to final customer.
  • Assist and provide guidance to suppliers and customers with the documental process.
  • Keep abreast of international trading legislation to facilitate in an effective manner imports and export.
  • Manage Logistic claims from customers in liaison with the Risk management team, Quality Assurance (Technical Team), and Sales Managers.
  • Maintain shipping and logistics records and databases.

Customer Service:

Responsible to coordinate all the documental aspects of the commercial and operational activity to ensure the effective and efficient administration of the commercial contracts:

  • Issue and monitor contracts and ensure its closure in terms of:
    • Issuance of settlement statements for the suppliers and customers.
    • Follow up the quality claims and productions rejects.
  • Maintain business records and databases.
  • Accountable for the completion of the end-2-end trading process, invoicing, costing, request payment to suppliers, follow on accounts receivables, others.
  • Assist customers and suppliers to ensure a high level of satisfaction and prompt response.
  • Supporting and advising the Commercial Team on trading terms.
  • Liaise with the Finance department to follow up Accounts Payables and Accounts Receivables.
  • Assist Finance department answering queries and/or clarifications during the reconciliation process.



Experiences and Education:

  • Bachelor’s degree in business administration, international commerce, or related field.
  • Prior experience in import/export role preferably from international trading company

Competencies / attitude / skills: -

  • Highly organized with strong attention to detail and process oriented.
  • Ability to prioritize and manage own workload and escalate issues in a timely manner within the members of the team.
  • Familiar with customs procedure, import & export documentation (not excluding).
  • Excellent communication, interpersonal skills, curiosity, and interest to learn from our business and take on more responsibilities through the time.
  • MS Office 365 proficient (Outlook, Word, Excel, PowerPoint are required; Power BI, Teams, OneDrive, Smartsheet, and Dynamics 365 are a plus).
  • Experience in logistics operations & knowledge of customer service will be an advantage. - Familiar with invoice management in an ERP will be an advantage.


  • Fully bilingual, English/Spanish; written, verbal and able to proofread and translate written materials.


a través de Hiring Room